Patients write on WhatsApp and Instagram at night. In the morning, the receptionist answers some and loses the rest.
Every enquiry becomes a lead with a source and an owner. A template reply goes out at once, and the manager sees who has not been answered.
Patients forget appointments. The clinic learns about it when the chair is empty.
WhatsApp reminders 24 h and 2 h before the visit, with a one-tap confirmation. Cancelled slots go to the waiting list.
Money goes to Instagram and Google ads, but nobody knows which channel brings paying patients.
Revenue by channel, doctor and service on one dashboard. Call tracking links each visit to its source.
What the system does on its own at each stage.
WhatsApp, Instagram, calls and website in one queue.
Auto: capture + replyDoctor and slot chosen; confirmation sent on WhatsApp.
Auto: confirmation24 h and 2 h before the visit, with a confirm button.
Auto: 2 remindersTreatment plan and estimate attached to the patient card.
Auto: documentsInvoice and insurance status tracked.
Auto: invoiceCheck-up reminder and review request after treatment.
Auto: recall + reviewEach integration below is scoped in the spec: included in the MVP or added as a module.
Shared clinic number, templates, chat in the patient card.
Direct messages and comments become leads.
e&/du number over SIP, legal call recording.
Slots per doctor and room, synced with the front desk.
Patient and appointment data exchanged with your HIS or practice software.
Invoices, payment links and insurance status on the card.
Price and deadline are set in the spec. Then monthly care. See what's included ↓
Start with an auditTask: night-time WhatsApp and Instagram enquiries were answered the next day or lost. What we did: Bitrix24 Standard, WhatsApp API, Instagram inbox, reminder automation, revenue dashboard.
Ask for the full case in WhatsApp →We are not a setup shop. After launch we look at response time, lost leads and conversion by stage, then change the CRM so the numbers move. A named consultant who knows your setup does it every month.
Monthly fee, cancel any month.
Ask about the care planOne person who knows your portal, answers in WhatsApp within your SLA.
A monthly budget of hours for new stages, fields, automations and templates.
Access, roles and a training session for every new hire.
Response time, lost leads and conversion by stage every month, with the changes we propose.
Bitrix24 releases, WhatsApp API and portal connector changes handled for you.
Renewals, plan changes and seat counts tracked so nothing lapses.
Answers calls 24/7 in Arabic and English, books a consultation into the doctor’s calendar and sends a WhatsApp confirmation, over your licensed number.
No. Bitrix24 handles enquiries, appointments, reminders and marketing. Medical records stay in your clinic system; we exchange patient and appointment data.
The cloud is hosted in the EU. If your licence requires data in the UAE, we deploy Bitrix24 On-Premise on UAE servers.
Yes. Each doctor and room gets a calendar; the front desk books into free slots and the patient gets a WhatsApp confirmation.
Yes. Templates go out in the patient’s language: Arabic, English or Russian.
An MVP in 4–8 weeks after the spec. The deadline is written into the spec after the pre-project.
The MVP is the start. On a monthly care plan a named consultant tracks response time and conversion, fixes what leaks and builds the next stage. Cancel any month.
We'll show how enquiries become appointments and agree the next step: a pre-project with price and deadline.
A confirmation and a reminder will arrive in WhatsApp. The call is with a CRM consultant, in English.
